SERVICES
Our collective expertise
portfolio offers two generations of business expertise from various
industries, more than 25 years of management and call center
operations experience, seven years of Internet technology
experience, and more than ten years of marketing expertise-world
standard.
Customer Service Representatives
Account Managers
Virtual assistants
Telemarketers
Lead Generators
Appointment Setters
Transcriptionists
Web Development and Designs
IT Specialists
Graphic Art Specialist
Billing Agents
Order and Data Entry
Purchasing Agents
Inbound Direct Response Agents
Account
Manager:
1. Manages
relationship with clients - everything from day-to-day information
requests, to in-depth analysis, to contract renewal negotiations.
2. The
Account
Manager also understands the big picture in client's
businesses, and proactively identified opportunities to apply
proprietary research to key issues. The successful candidate has a
background in research/market analysis, and is able to serve clients
in a consultative fashion that helps them identify and address needs
as they emerge in the evolving business environment.
3. The
Account Manager
is also tasked with deepening and broadening relationships with
clients.
4. Reports directly
to the I-Evolve's Operation Manager.
Virtual Assistant
1. A Virtual
Assistant is one who can do administrative, technological or creative
work for a company, even while being outside of the company, and
reports and receives direct information from the company owner or CEO.
2. Often times,
smaller businesses will use virtual assistants for an all in one
source for taking care of the little things. This saves them the cost
of opening a small office with just a front desk.
3. Larger businesses
will also have virtual assistants to provide several duties but would
prefer Account Managers to handle several accounts that they have.
4. However, when
defining the role of a virtual assistant, it is easy to continue to
ask them to do things, even if this isn’t in the job description. One
thing to be aware of, either as one who is hiring a virtual assistant,
or one who is working as a virtual assistant, is where the line is.
5. A virtual
assistant is similar to having an executive assistant that attends to
all your daily business needs, making sure you are aware of all your
schedules and all your company’s business activities for the day.
6. A virtual
assistant should be able to correspond to you your clients on your
behalf both through email and calling.
7. Monitored by the
I-Evolve’s Operations Manager.
Telemarketing:
The two major
categories of telemarketing are
Business-to-business and
Business-to-consumer.
Subcategories
1. Lead
Generation,
the gathering of information.
2.
Appointment Setters:
Setting
of Sales appointments.
3.
Sales,
using persuasion to sell a product or service
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Outbound,
proactive marketing in which prospective and preexisting customers are
contacted directly. Database provided by client or company.
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Inbound,
reactive reception of incoming orders and requests for information.
Demand is generally created by advertising, publicity, or the efforts
of outside salespeople. Database provided by client or company.
Customer service representatives:
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Serve
as a direct point of contact for customers. |
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They
are responsible for ensuring that their company’s customers receive an
adequate level of service or help with their questions and concerns.
These customers may be individual consumers or other companies, and
their service needs can vary considerably. |
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All
customer service representatives interact with customers to provide
information in response to inquiries about products or services and to
handle and resolve complaints. They communicate with customers through a
variety of means—by telephone; by e-mail, and fax. |
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· Some
customer service representatives handle general questions and
complaints, whereas others specialize in a particular area. |
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Many
customer inquiries involve routine questions and requests. For example,
customer service representatives may be asked to provide a customer with
their credit card balance, or to check on the status of an order.
However, other questions are more involved, and may require additional
research or further explanation on the part of the customer service
representative. |
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In
handling customers’ complaints, they must attempt to resolve the problem
according to guidelines established by the company. These procedures may
involve asking questions to determine the validity of a complaint;
offering possible solutions; or providing customers with refunds,
exchanges, or other offers, like discounts or coupons. In some cases,
customer service representatives are required to follow up with an
individual customer until a question is answered or an issue is
resolved. |
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Some
customer service representatives help people decide what types of
products or services would best suit their needs. They may even aid
customers in completing purchases or transactions. Although the primary
function of customer service representatives is not sales, some may
spend time encouraging customers to purchase additional products or
services. |
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Customer service representatives play a critical role in providing an
interface between customers and companies. As a result, employers seek
out people who are friendly and possess a professional manner. The
ability to deal patiently with problems and complaints and to remain
courteous when faced with difficult or angry people is very important.
Also, a customer service representative needs to be able to work
independently within specified time constraints. Workers should have a
clear and pleasant speaking voice and be fluent in English. However, the
ability to speak a foreign language is becoming increasingly necessary.
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Web Developers:
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Write,
modify, and debug software for web sites.
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Write
code to generate web pages, access databases and business logic servers.
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Works
with designers and content producers.
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Tests
and documents software for web sites.
WEBSITE DEVELOPMENT SERVICES
High impact web design Our experienced
design team will work with your existing materials, such as digital
images and logos, or create and develop a brand new concept. Our goal is
to establish a professional look and effective online presence that
attracts and retains visitors to your site. iEVOLVE’s team of
designers and developers continually refine their skills to beat the
competition.
E-commerce solutions iEVOLVE can find a
solution to selling your products or services via the Internet. Your
customers will be able to purchase products directly from your website
with an easy-to-use credit card and shipping functionality. Combined
with our award-winning web design services, a highly profitable
e-commerce store is just a call away.
Flash design & development If you are looking
for an innovative flash design to blow away your competition, iEVOLVE
prides itself on the use of cutting-edge flash animation. With your
direction, we will design attention-grabbing website animation, and we
will provide interactive menus and graphics to enhance the user
experience. Request a free design consultation to improve your site’s
appeal.
Website Metrics and Analytics iEVOLVE
recognizes the need to manage and analyze a business or organization's
website effectively. We provide a comprehensive metrics solution to
accurately measure your website's return on investment, search engine
optimization, and PPC campaigns. Our services provide clients with the
ability to see their website productivity in the marketplace, in
comparison to the competition.
Search Engine Optimization Every web user relies
on search engines to find products and services (i.e. Google, Yahoo, and
MSN). iEVOLVE has a proven track record of positioning websites into
the upper tier, increasing the number of visitors by 300%. Search engine optimization
has become the #1 marketing method on the Internet. Don’t miss your
opportunity to reach the Top Tier! Maximize your visibility by using
iEVOLVE.
Database Design iEVOLVE’s developers not only
create award-winning web designs, but also develop technology solutions
to store and process your information efficiently. iEVOLVE’s consults
with you to understand your objectives and ensures that you benefit from
your database design and its integrations into your website's design.
iEVOLVE, a leader in the industry, is committed to companies and
organizations seeking the most innovative and creative web services. We
aim to maximize your online presence.
IT
Specialist:
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Provides technical assistance to computer system users.
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Answer
questions or resolve computer problems for clients via telephone or from
remote location.
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May
provide assistance concerning the use of computer hardware and software,
including printing, installation, word-processing, electronic mail, and
operating systems.
Graphic Art Specialist:
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Uses
both words—text—and artistic media to communicate ideas and
information. Computers and digital technology have completely
revolutionized the field and increased career opportunities.
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Advertising
Designers
take a client’s ideas and transform them into audiovisual presentations
that communicate to a target audience. They use a variety of
media—digital imaging, text, film, music, animation and others—to
communicate quickly and effectively. Some of the products an
advertising designer produces are commercials, promotional displays,
magazine ads, product brand images and logos. |
Medical Transcriptionists:
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Use
transcribing machines with headset and foot pedal to listen to
recordings by physicians and other healthcare professionals dictating a
variety of medical reports, such as emergency room visits, diagnostic
imaging studies, operations, chart reviews, and final summaries.
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Transcribe dictated reports and translate medical jargon and
abbreviations into their expanded forms. |
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Edit
as necessary and return reports in either printed or electronic form to
the dictator for review and signature, or correction. |
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Medical transcription involves transcribing all types of correspondence
and medical records as dictated by physicians and other healthcare
professionals into a written format. |
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In
most cases the medical transcriptionist will listen on a headset and key
the transcription into a computer. |
Legal Transcriptionist:
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Transcribes letters and reports for attorneys and companies on a daily
basis.
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